Compare

Messages later, or a person right now.

Most review tools chase customers after they've left. Here's the same happy customer, two ways.

Messages later

Job done4:10 pm

Customer leaves happy4:15 pm

Review text goes out3 days later

Buried under other messagesNever opened

Hi! Thanks for choosing us. Would you leave us a review? Click here: bit.ly/…

Delivered · Day 3

In the moment

Job done4:10 pm

Your team member shows their QR4:11 pm

Customer is on your review page4:11 pm

Tapped through to Google4:12 pm

Marcus helped you todayScan to leave a quick review

Illustration. Times are an example, not data.

Side by side

Messages laterIn the moment

When it happens

✕Hours or days later

While they're still right there

How they feel

✕They've moved on

At their happiest

How it feels

✕One more message to ignore

Personal, in the moment

What you learn

✕How many messages went out

Who asked, and what worked

Your team

✕Not involved

Competing for the top spot

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