FAQ

Questions, answered.

How it works

Do my customers need an app?

No. They scan the QR with their phone camera and your page opens.

Do you send texts to my customers?

No. A real person on your team asks. You can also share your review link yourself any time.

How long does setup take?

About 10 minutes. Add your logo, paste your Google link and add your team.

What does my team have to do?

Show their QR at a good moment and ask. That is the whole habit, and the leaderboard keeps it going. If you use a stand, nothing at all.

Does my team need to download anything?

No. Their QR opens in a link you send them, and they can save it to their home screen like an app.

What if I work alone?

Use the branded business QR. It shows your business name instead of a person, and it counts as one team member.

Do you have physical cards?

Tap cards are coming soon. We launched with QR codes because they work today on every phone.

Can I use this at a counter or a shop?

Yes. Put your business QR on a stand, a window or an invoice.

Does someone have to ask every time?

No. A person asking works best, so we push it. A QR stand on the counter or a QR on the receipt works too. Run it the way that fits your business.

What if my team won't ask?

Start with a QR stand or your receipts, then bring in the leaderboard. Some teams warm up to it once they see the numbers.

Does it work for my kind of business?

Yes. If your team works with customers, it works. Restaurants, salons, shops, repair, home services and more.

Google and the rules

Is this allowed by Google?

Yes, when it is used right. Asking customers for reviews is fine. Ask every customer the same way, send everyone to the same link, and never pay customers.

Can I reward my team?

Yes, many owners reward the top of the leaderboard. Reward your team for asking. Never pay customers for reviews.

Do you filter out unhappy customers?

No. Everyone sees the same page and the same Google link. If you turn on private feedback, every customer sees both choices.

Do you write or buy reviews?

Never. Every review comes from a real customer in their own words.

Do you guarantee a number of reviews?

No. Google decides what is posted and customers decide what to write. We give your team what they need to ask every time.

Can you remove a bad review?

No. Only Google can do that. We help you hear about problems sooner and earn more good reviews.

Is this review automation?

No. Automation sends messages for you. We help your team ask in the moment, while customers are happiest.

Tracking and your data

What do you actually count?

Scans of a QR and taps through to Google, by person. Until Google approves our connection, we do not count posted reviews and we will not pretend to.

Can one person inflate their score?

Repeat scans from the same phone within a few minutes only count once.

Do you collect my customers' details?

No. We do not ask customers who they are.

Who owns my data?

You do. Export it any time from Settings.

Can team members see each other's numbers?

They see the leaderboard. Everything else stays with the owner.

What happens when someone leaves?

Remove them in seconds. Their QR stops working and their spot on the board is gone.

Plans and billing

How much is it?

Starter is $99 a month. Scale is $299 a month. Yearly plans are $990 and $2,990.

Is there a free trial?

Yes. 14 days free on every plan, monthly or yearly. A card is required to start.

When am I charged?

The day the trial ends. We remind you in the app one day before every charge.

Can I cancel?

Yes, any time. Cancel before the trial ends and you pay nothing.

Is there a contract?

No contract on monthly. Yearly plans pay for 12 months up front.

What do yearly plans include?

Done-with-you setup: we build your page with you on the onboarding call. Yearly plans also earn plan credit.

Is there a setup fee?

No.

What is the difference between Starter and Scale?

Starter is for one location and up to 5 team members. Scale is unlimited, with live team training, priority support and competitor watch when it arrives.

What does Coming soon mean?

We are building it, and it is not ready yet. We never charge extra for it on the plan it is listed on.

Can I change plans?

Yes. Ask us any time in the app.

Help

Who helps me set up?

A real person. Every plan includes an onboarding call and check-ins.

What happens on the onboarding call?

A real person sets up your page with you on a screen share, hands your team their QR codes and answers every question.

How do referrals work?

Share your link. When another owner joins and pays, you earn credit that comes off your plan. It is never cash.

Your next happy customer is today.

Book your onboarding call and we set you up ourselves. 14 days free. Cancel any time.