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Rules · 2 min read
Can you only ask happy customers?
Why filtering who is asked is a bad idea.
What Google says
Google does not want businesses to discourage or stop negative reviews, or to only ask customers who had a good time.
What to do instead
Ask every customer the same way. If you offer a private way to reach the owner, show it to everyone next to the Google option.
Why it helps you
An honest mix of reviews looks real, and the feedback helps you fix problems sooner.
Want your whole team doing this?
Everyone has their own QR, and you see who's asking.
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