Google · 3 min read
What to do about an unfair Google review
You cannot delete it yourself, but you can respond well and report what breaks the rules.
Every business gets a review that feels wrong. Maybe the person was never a customer, or the story does not match what happened. It stings. A calm plan helps.
Breathe first
Do not answer the moment you read it. Wait until you can respond without heat. A reply is public and future customers will read it.
Check if it breaks the rules
Google removes reviews that break its policies, like spam, fake reviews, harassment or content about something that is not your business. You can report a review from your Google Business Profile.
Reply like a professional
Thank them, say you want to make it right, and invite them to contact you. Keep it short. Do not argue and do not share private details about them.
Balance it with real feedback
The best answer to one unfair review is a steady stream of honest ones from real customers. Keep asking everyone the same way.
Want your whole team doing this?
Everyone has their own QR, and you see who's asking.
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