Asking · 3 min read
What to do when someone says no to a review
A polite no is fine. Here is how to take it well and keep the relationship.
Some customers will say no. That is normal, and it is not a failure. How you respond decides whether they come back.
Let it go gracefully
Smile, say thanks and move on. Pushing even once turns a good visit into an awkward one, and it can make a customer remember the ask instead of the service.
Do not take it personally
People say no for many reasons. They may not use Google, they may be in a hurry, or they just do not write reviews. It usually has nothing to do with you.
Make a later yes easy
A QR on a receipt or a card lets them change their mind at home, with no pressure from you. They can decide on their own time.
Never trade anything for a yes
Do not offer a discount or a gift in exchange for a review. It breaks Google's rules and it is not worth the risk.
Want your whole team doing this?
Everyone has their own QR, and you see who's asking.
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