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Google · 3 min read
How to reply to a bad Google review
Stay calm, keep it short, take it offline.
Wait an hour
Never reply while you are upset. Future customers are reading this more than the person who wrote it.
Keep it short
Thank them, say you are sorry they had a bad time, and give them a way to reach you directly.
Do not argue details
Do not share private details or argue about who said what. Take it offline.
Earn more good ones
The best answer to one bad review is a steady flow of honest new ones.
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